1. Purpose

This Agreement defines the operational, service, confidentiality, and usage terms governing the Client’s access to and use of the PBrain ConversionEngine platform and associated software services.

2. Service Scope

PBrain shall provide access to the hosted SaaS platform, maintain operational infrastructure, support inbound conversational workflows, and provide onboarding and technical guidance throughout the active subscription period.

3. Service Availability

PBrain targets 99% platform uptime excluding scheduled maintenance, third-party outages, or force majeure events.

4. Onboarding & Setup Responsibilities

PBrain will assist with onboarding, implementation guidance, WhatsApp Business API onboarding, and deployment support where applicable. The Client agrees to cooperate in setup and provide accurate onboarding information.

5. Data Ownership & Protection

All customer data, conversations, and operational records remain the property of the Client. PBrain shall process data solely for purposes relating to the Service.

6. Mutual Confidentiality

Both Parties agree to maintain strict confidentiality over all business, operational, pricing, technical, and customer-related information disclosed during the course of the engagement.

7. SaaS Usage Terms

The Client may not reverse engineer, duplicate, misuse, resell, or redistribute the PBrain platform or its associated systems without prior written authorization.

8. Intellectual Property

PBrain retains ownership over all software systems, workflows, prompts, automations, infrastructure, branding, and operational methodologies associated with the Service.

9. Limitation of Liability

PBrain shall not be liable for indirect, incidental, special, or consequential damages arising from the Client’s use of the Service.

10. Governing Law

This Agreement shall be governed by the applicable laws and commercial principles of the Republic of Singapore.